Privacy Policy

Spring Psych is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect
We may collect personal information including:

• Name, contact details, and information submitted through contact forms. 
• Information provided during enquiries, bookings, or appointments. 
• Clinical and health information relevant to assessment or therapy services. 
• Payment or administrative information required to manage services. 
• Website usage data such as IP address, browser type, device information, and pages visited. 
• Information collected through cookies, analytics, or advertising tools such as Google Analytics, Google Ads, and Meta platforms. 

2. How We Collect Information
We may collect information when you:

• Contact us by phone, email, or website form. 
• Book or attend a service. 
• Provide information during therapy or assessment processes. 
• Browse our website or interact with online content or advertisements. 

3. Why We Collect Information
We collect information to:

• Provide psychological assessments, therapy, and related services. 
• Respond to enquiries and manage appointments or bookings. 
• Deliver safe, ethical, neuro-affirming, and strengths-based care. 
• Maintain accurate clinical and administrative records. 
• Improve website performance and user experience. 
• Measure advertising effectiveness and deliver relevant marketing. 
• Meet legal, regulatory, and professional obligations. 

4. How We Use Your Information
Your information may be used to:

• Deliver services by registered psychologists or approved practitioners. 
• Communicate regarding appointments, reports, or administrative matters. 
• Process payments and manage accounts. 
• Improve our website, systems, and services. 
• Conduct internal reporting or de-identified statistical analysis. 

5. Disclosure of Information
We may disclose information to:

• Treating practitioners within the practice where relevant to your care. 
• Trusted third-party providers such as booking systems, secure practice software, email platforms, payment processors, and analytics providers. 
• Regulatory, legal, or government bodies where required by law. 
• Advertising platforms such as Google or Meta using privacy-compliant and de-identified data where possible. 

We do not sell personal information to third parties.

6. Storage and Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored using secure systems and only authorised personnel may access client records. Clinical records are retained in accordance with applicable legal and professional requirements.

7. Overseas Disclosure
Some third-party service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure information is handled in accordance with Australian privacy obligations.

8. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete. Please contact the practice to make a request.

9. Email and Crisis Limitations
Email and website contact forms are for non-urgent matters only and are not continuously monitored. They must not be used for crisis or emergency support.

If you require immediate assistance, call 000 or contact Lifeline Australia on 13 11 14.

10. Changes to This Policy
This Privacy Policy may be updated from time to time. Continued use of our services or website indicates acceptance of any updated version.